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Terms & Conditions

Last updated: 21 October 2026

These terms govern your use of pure3d.art and every order you place on it. Please read them before you order, and message us before paying if anything is unclear.

1. Who we are

pure3d (pure3d.art) is an online store in the State of Kuwait that designs and 3D-prints lamps and personalised pieces to order. In these terms "pure3d", "we" and "us" mean the operator of the store, whose details are listed here:

2. Accepting these terms

  • By using the site or placing an order you accept these terms and the following pages, which form part of them: Personalised pieces & your files, Guarantee & returns, Delivery and the Privacy policy.
  • Your electronic acceptance at checkout, our order confirmation emails and the order records in our system have the legal effect given to them by the Electronic Transactions Law No. 20 of 2014.
  • If you do not accept these terms, please do not use the site or order from it.

3. Eligibility and your account

  • To place an order you must have reached the age of majority under Kuwaiti law (21 years), or order with the consent and supervision of your parent or guardian.
  • An account is optional; you can order as a guest. You sign in with a link sent to your email address, so keep your email account and your devices secure. You are responsible for orders placed from your account.
  • You are responsible for the accuracy of the name, phone number, email and address you enter. Tell us at once if you suspect unauthorised access to your account.
  • We may suspend or close any account used fraudulently or in breach of these terms or the law.

4. Our products

  • Catalogue lamps: our fourteen designs in three sizes (S, M and L) and five filament colours. Each lamp is printed after you order it and comes with its base, an LED bulb and a USB cable. A charger head is not included unless the product page says so.
  • Personalised pieces: the name keychain and desk letter (PureName), the thread portrait from your photo (PureLine), the dot portrait from your photo (PureBrick), and printing of files you upload (STL or 3MF). These are also governed by the Personalised pieces & your files page.
  • Photos, previews and on-screen designs are illustrations. Lamp photos show the piece lit with warm light, and previews generated from your photo or name are approximate. Dimensions are on the lamp dimensions page; choosing the size and colour is your responsibility.

5. The nature of 3D-printed pieces

Every piece is printed layer by layer in PLA, so the following are part of the product and are not defects:

  • Fine layer lines on the surface, and a faint seam where the layers start.
  • Slight colour differences between filament batches, or between the colour on your screen and the real colour.
  • Small dimensional differences of about half a millimetre on small details and about 2% on the overall size.
  • Light marks from print supports in places that are not on show, and small differences between two pieces of the same design.

PLA softens at high temperatures (from about 55 °C). Do not leave a piece in a car, in direct sun or near a heat source; deformation caused by heat after delivery is not a manufacturing defect.

6. Prices

  • Prices are in Kuwaiti dinars (KWD) and include the piece with the contents listed on its product page and any taxes or charges that apply in Kuwait, if any.
  • Prices do not include delivery. The delivery fee for your address is shown at checkout before you pay.
  • The binding price is the one shown at checkout when your order is confirmed. We may change prices and offers at any time without affecting confirmed orders.
  • If there is an obvious error in a price or description (for example a price far below the real one because of a technical or human error), we contact you before we make the piece, and you may either complete the order at the correct price or cancel it for a full refund.

7. Payment

  • Payment is fully electronic through the Hesabe payment gateway, using the methods offered at checkout: KNET, Visa and Mastercard, Apple Pay, and Deema in four instalments.
  • We never see or store your card number; the payment is handled entirely by the gateway and your bank.
  • Paying with Deema is an arrangement between you and Deema, subject to Deema's terms and approval, including its instalment dates and any late fees it charges. We receive the full order value and add no charge for paying in instalments.
  • If payment fails or is not completed within the time shown at checkout, the order is not confirmed and is cancelled automatically.
  • We may carry out extra checks on any order, and we may provide our order and delivery records to your bank or the payment gateway if a payment is disputed.

8. Order confirmation and the contract

  • Placing an order is your offer to buy. The contract is formed when you receive our order confirmation email after a successful payment, showing your order number, details, amount and date. That email is your invoice.
  • Even after confirmation, and until delivery, we may decline or cancel an order in whole or in part if: a colour, material or component runs out; there is an obvious price or description error; we suspect fraud or an unauthorised payment; the content breaks the rules on the personalised pieces page; or we cannot deliver to the address.
  • In each of these cases we tell you and refund the full amount paid for the cancelled part, including delivery if the whole order is cancelled, and we have no further obligation in respect of that cancellation.

9. Cancelling or changing your order

  • Catalogue lamps: you can ask us on WhatsApp to cancel as long as printing has not started, and we refund you in full. Once printing has started the order cannot be cancelled, but you keep your right to return the lamp after delivery under the returns policy.
  • Personalised pieces and printed files: these are made for you alone, so once work has started they cannot be cancelled and the name, photo, file, size or colour cannot be changed.
  • You can change the delivery address or contact number before the order goes out for delivery by contacting us.

10. Delivery and transfer of risk

  • We deliver inside Kuwait only; the delivery fee for each area is set out on the delivery page and shown at checkout before you pay. Catalogue lamps are delivered within 2 days at most from order confirmation, and personalised pieces within the preparation time shown to you before payment. Details and exceptions are on the delivery page.
  • Ownership of and risk in your order pass to you when it is handed to you, to anyone who accepts it at the address you entered, or as you instructed us in writing (for example leaving it with the building guard or at the door).
  • If delivery fails because of a wrong address or number, no answer, or refusal without a valid reason, the re-delivery fee set out on the delivery page applies.

11. Guarantee and returns

Everything we print is guaranteed for 14 days from delivery against manufacturing defects, and catalogue lamps can be returned within 14 days of delivery if unused and in their packaging. Personalised pieces and printed files cannot be returned or exchanged unless they have a manufacturing defect. Visible transport damage must be reported within 48 hours. Details on the guarantee & returns page.

12. Using your lamp safely

  • Use an LED bulb only: the bulb supplied, or a replacement LED bulb of the same type and no higher wattage. Never fit an incandescent or halogen bulb or any higher-wattage bulb; the heat can deform the material or cause a fire.
  • Power the lamp with the supplied cable from a standard 5 V USB charger (a certified phone charger) or a computer's USB port. Do not use a damaged cable or charger, and never connect the lamp directly to mains power.
  • For indoor use only. Keep it away from water, high humidity and bathrooms, from heat sources and direct sun, and do not cover it with fabric or paper while it is on.
  • The lamp is not a toy. Keep it, its cable and small parts out of reach of young children, and use it under adult supervision.
  • Do not open the base or modify the electrical parts. Unplug the cable before cleaning and clean with a soft, dry cloth.
  • If you notice unusual heat, a smell or flickering, unplug it at once and contact us.

13. Personalised pieces and the content you send

  • When you send a name, photo or file for printing, you confirm that you own the rights to it or have the clear permission of the person who does, that it may be printed, and that it does not break Kuwaiti law or public morals or infringe anyone's rights.
  • We may decline any name, photo or file without giving reasons, and we then refund you in full. We do not print weapons or weapon parts, protected characters or brands without a licence, or offensive content.
  • You give us a limited licence to use what you send for one purpose only: to price, prepare, print and check your order. We show the finished piece publicly only with your explicit consent.
  • You agree to compensate us for any third-party claim, and the resulting damages and reasonable costs including legal fees, that arises from content you sent in breach of this confirmation, to the extent the law allows.
  • The full rules are on the Personalised pieces & your files page.

14. Intellectual property

  • The lamp designs and their 3D models, our photos, videos, texts and logo, the names pure3d, PureName, PureLine and PureBrick, and the site with its generators, previews, software and print files all belong to pure3d and are protected by the intellectual property laws of the State of Kuwait.
  • Buying a piece gives you ownership of that physical piece only. You may not copy, 3D-scan, reprint or imitate our designs, or sell copies of them or works derived from them. Our design files are not for sale.
  • You may not use our photos, texts, name or logo commercially without our written permission.

15. Reviews and content you publish

  • When you write a review or send a photo for publication, you give us a free, non-exclusive licence to publish, display and translate it on the site and our social accounts with the name you choose, for as long as it is published. You can ask us to remove it at any time.
  • Reviews must be honest and about the product. We may decline or remove content that is offensive, misleading, promotional, contains personal data or breaks the law.

16. Prohibited use of the site

You may not use the site to: commit fraud, enter false details or use a payment method that is not yours; access other people's accounts or our systems without permission; upload malicious software; copy or scrape the site's content, reverse-engineer its generators or use them to build a competing service, whether by people or by automated tools; misuse offers or discount codes; or abuse our team. If you do, we may cancel the related orders, suspend the account and take legal action.

17. Offers and discount codes

Each offer or code has the conditions and dates shown with it. Unless stated otherwise: one code per order, no cash value, and codes cannot be applied to past orders. If part of a discounted order is cancelled, the refund is based on the price actually paid after the discount.

18. Limitation of liability

  • To the extent the law allows, our total liability for any order is limited to the amount you paid for that order.
  • We are not liable for indirect losses such as lost profit or opportunity, or for damage caused by: use contrary to the safety instructions; fitting a bulb or using a charger or cable that does not meet them; exposure to water or heat; modifying or opening the piece; or using a piece printed from your file for a purpose it is not suited to.
  • Nothing in this section limits our liability for fraud or gross negligence, for bodily injury caused by our fault, or any right you have that cannot be excluded under the Consumer Protection Law No. 39 of 2014 or any other Kuwaiti law.

19. Events beyond our control

We are not responsible for delays or failures caused by events beyond our control, such as weather and dust storms, closure or curfew decisions or unscheduled official holidays, power or internet outages, disruption at couriers or payment gateways, epidemics and public emergencies. We tell you about any delay, and you may then cancel whatever has not yet been delivered for a full refund of it.

20. Your personal data

We handle your data as set out in our privacy policy.

21. Changes to these terms

We may update these terms from time to time and show the date of the update at the top of this page. Your order is governed by the terms published when it was confirmed.

22. General

  • If any part of these terms is found invalid or unenforceable, the rest remains in force.
  • If we do not enforce a right at a given time, we have not waived it.
  • These terms are written in Arabic and English. If the two differ, the Arabic text prevails.

23. Governing law and disputes

These terms and every order placed on the site are governed by the laws of the State of Kuwait. Please contact us first so we can try to resolve any problem amicably; we usually do within days. If it is not resolved, the competent Kuwaiti courts have jurisdiction, without prejudice to your right to complain to the consumer protection authorities at the Ministry of Commerce and Industry.

24. Contact us

  • WhatsApp: +965 9700 9255
  • Email: info@pure3d.art
  • Instagram and TikTok: @pure3d.art